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Help Center
You’ve got questions. We’ve got answers.
Ordering
Do you ever offer Specials or Discounts?
Do you ever offer Specials or Discounts?
We occasionally run special promotions, which are announced via email to our existing customers. You can also check our website regularly to stay updated on any current or upcoming offers.
Do you take orders by phone?
Do you take orders by phone?
Yes, our customer support team can assist with phone orders. For help, please email our team or call us at 1-714-257-5559, Monday to Friday, 9:00 AM – 5:30 PM PST.
Can I order in person?
Can I order in person?
We currently sell our products exclusively online or through authorized resellers. If you need help placing an order, feel free to contact our customer service team by email or phone.
Shipping
What are the shipping costs?
What are the shipping costs?
Shipping fees vary based on the number of items in your order and the delivery address. Available shipping options and the total cost will be calculated automatically at checkout before you complete your purchase.
How do I track my package?
How do I track my package?
Once your order is confirmed, you will receive a confirmation email with your order details. After the package ships, you’ll receive another email with a tracking number and estimated delivery date. Additional updates will be sent when your package is out for delivery and when it has been delivered.
When will my package arrive?
When will my package arrive?
Most orders are processed within 2 business days. Delivery time will depend on your selected shipping method and location. Please note that delivery times are estimated and may be affected by holidays or high-volume periods.
Do you ship internationally?
Do you ship internationally?
We currently ship to selected countries. Eligible destinations are listed in the dropdown menu during checkout. If you're unsure whether we ship to your country, please contact customer service for confirmation.
Customer Service
How do I contact Selerb.com
How do I contact Selerb.com
You can reach us by submitting a message through the “Contact Us” form on our website. We typically respond within one business day. For urgent inquiries, please call us at 1-714-257-5559 during business hours (Mon–Fri, 9:00 AM – 5:30 PM PST). When inquiring about an order, please include your order number in the subject line or have it ready when calling.
Can I speak with someone directly?
Can I speak with someone directly?
Yes. Our customer service team is available by phone at 1-714-257-5559, Monday to Friday from 9:00 AM to 5:30 PM PST.