Shipping Policy
Shipping Policy
At Selerb, we’re committed to making sure your order arrives safely, quickly, and with the care it deserves.
From the moment you place your order to the time it arrives at your doorstep, our team works hard to provide a smooth and reliable delivery experience.
Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.
Please note that during high-demand periods, holidays, or promotional events, processing times may take slightly longer.
Orders are processed Monday through Friday, excluding weekends and major U.S. holidays.
Shipping & Delivery Time
After your order leaves our warehouse, estimated delivery times are:
Standard Shipping: 3–7 business days
Delivery times may vary depending on your location, carrier availability, weather conditions, and other circumstances outside of our control.
While we always aim to deliver your order within the estimated timeframe, delivery dates are not guaranteed.
Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with your tracking number.
Please allow 24–48 hours for tracking information to update after your package has been shipped.
If your tracking information hasn’t updated after this period, don’t worry — carriers occasionally experience delays in scanning packages.
Shipping Delays
We do our best to ensure your order arrives on time. However, unexpected delays may occasionally occur due to:
- Carrier delays
- Severe weather conditions
- Holiday shipping volume
- Incorrect or incomplete shipping information
-
Other circumstances outside our control
If your package is delayed, please contact our support team and we’ll be happy to help you check the latest status.
Address Accuracy
Please make sure your shipping address is correct before completing your purchase.
Selerb is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Lost or Damaged Packages
If your package appears to be lost, damaged, or delivered incorrectly, please contact our customer support team as soon as possible.
We’ll work with you to review the situation and help find the best solution.
Subscription Orders
Subscription orders follow the same processing and shipping timelines as one-time purchases.
You can manage your subscription, update your information, or cancel anytime through your customer account.
Need Help?
Our customer support team is here to help.
If you have any questions about your order or shipment, please contact us:
Email: support@selerb.com
We’ll do our best to get back to you as quickly as possible.
